FAQs

General

Is there a warranty available for the Colorizer?

There is a 60 day return window, in which we will replace your Colorizer if it comes with faulty parts. Any customer inflicted damage to the Colorizer, including loss or theft, will not be replaced or refunded.

Is the Colorizer waterproof?

The Colorizer is not waterproof, and it is highly advised to keep it away from any liquids. The casing will provide some protection, but the LED board inside is susceptible to liquid damage.

Will Colorimetry sell my personal information to third parties for them to use for targeted advertising?

We do not disclose any personal information with third parties. We do not hold onto your payment or credit card information to protect against fraud and scams. All payments are made through our secure system to ensure the safety of client data. We will never sell your data to a third party.

What are your accepted Payment Methods?

We accept PayPal, Visa, MasterCard, Discover, AMEX, Venmo, ShopPay, Google Pay, Apple Pay, Diner's Club.

Orders

What is Colorimetry's return policy?

If any of your colorimetry products are not to your liking, do not work, do not fit, or whatever it may be it can be returned within a 30 day period (from the date tracking says it was delivered) for a replacement or full refund as long as the product is not damaged (or worn) in any way. Customer pays return shipping but we will cover replacement shipping. Email support@colorimetrylights.com for return questions.

What if I want to change my order after I placed it?

Email us at support@colorimetrylights.com and we will do everything we can to remedy the situation. If the product has already been shipped out, and the error is on the customer’s end, we may not be able to change it.